The Siri Listing Check
Five steps to control what Apple's new Siri can see about your business, and a monthly test that is the only ranking report you'll get.
Ask Apple's new Siri for a restaurant near you with gluten-free options and outdoor seating, and it answers with a few names. Not a page of results. A sentence. So where do those names come from?
Nobody outside Apple has explained how Siri picks the names it says. Anyone selling you the formula is guessing. But you can control what it can see about you, and most of that takes an afternoon.
If you're a plumber, electrician, locksmith, roofer or pest control company. Since August 14, businesses in the U.S. and Canada can buy ads in Apple Maps, but Apple's rules don't let you buy them. For you, the listing is the only way in.
One more limit worth knowing. Apple Business shows you searches, views and taps. It doesn't show you the conversation. Someone can ask their living room about you, and you'll never hear what they said.
Step 1: search the map, not your website
Step 2: claim it in Apple Business
Apple Business is Apple's free account for businesses, at business.apple.com. Apple's own guide describes the path like this:
Already claimed by someone else? You'll see "This location is already managed." Request a transfer and add documents, such as a business licence or a utility bill. The review can take up to five working days, so don't leave it for the week before a holiday.
Step 3. When tech YouTuber Stephen Robles tested Siri, he didn't ask for restaurants. He asked for gluten-free, with outdoor seating, and the answer came back on those details. So write down the details people ask about out loud, then put them in two places: your Apple Business place card and your own website, in plain words.
1. [e.g. gluten-free options]
2. [e.g. outdoor seating]
3. [e.g. open late, parking, walk-ins]
Our plain answer to each:
1. [Yes, we have ...]
2. [...]
3. [...]
On our Apple Business place card: [yes / no]
On our website, in plain words: [yes / no]
Checked on: [DATE]
Step 4: open the review pages Apple Maps shows
Look at your place in Apple Maps and see which review sites it shows. They may be Yelp or Tripadvisor, not Google. If you've spent years answering Google reviews and never opened your Yelp page, that's your gap.
Step 5: ask Siri once a month
Ask Siri the question your customers would ask, out loud, and write down whose names come back. Not your name. Their need. "Somewhere open late with parking." "A dentist who takes walk-ins." It's the only ranking report you're going to get.
Question asked out loud: "[THE CUSTOMER'S NEED, e.g. somewhere open late with parking]"
Names Siri said: [NAME 1], [NAME 2], [NAME 3]
Were we one of them? [yes / no]
What the others show that we don't: [DETAIL]
One thing we'll fix this month: [ACTION]
Sources
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Open Apple Maps on an iPhone today, search for your business, and check the name, the pin and the hours.
Saving works best in your phone's browser. A copy is also in your inbox.