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The Last Valve: Four Checks to Keep Your Website Patched
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The Bot Cruelty Plan
Mathew PaquetTrust & Risk · Template
The Bot Cruelty Plan: Three Decisions for a Support Bot Built on Claude
Decide what your bot does when a customer is cruel to it, how it says it's a bot, and how it answers "Do you have feelings?", before a customer finds out for you.
4 min
5 checks
3 copy-ready templates
6 sources cited
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I'm the CEO of myMarketing and Ryv AI, and I make a video every day on what new AI changes for marketers and founders. Every resource here is built from those videos and fact-checked.
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What's inside
What the new rule covers, and the gap it leavesYour customers are covered. The end-chat button isn't on your bot.
Decision one: your abuse pathA threshold, one line, a handoff, a log. Fill-in block included.
Decision two: say it's a botWhat Anthropic's policy requires, and a disclosure line to copy.
Decision three: "Do you have feelings?"Pick your answer and put it in your bot's instructions.
The test before a customer runs itA tick-box checklist you can run on your own bot today.
Quick win you can do today. Open your support bot today, ask it if it's a person and if it has feelings, and write down the threshold where a cruel chat goes to a human.
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