Template
Template
The Bot Cruelty Plan
The Bot Cruelty Plan: Three Decisions for a Support Bot Built on Claude
4 min
Trust & Risk
Checklist
Free
Checklist
The Chatbot Promise Check
Mathew PaquetTrust & Risk · Checklist
The Chatbot Promise Checklist
Find every sentence your business says about its chatbot, then make each one true and provable: who it's for, when a person takes over, what happens in a crisis, and the record that shows it.
4 min
8 checks
4 copy-ready templates
5 sources cited
One email gets you a library card. It opens this checklist and all 86 resources in Mathew's library, now and later.
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I'm the CEO of myMarketing and Ryv AI, and I make a video every day on what new AI changes for marketers and founders. Every resource here is built from those videos and fact-checked.
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What's inside
Why your bot's description gets readThe law the states used, and the Air Canada ruling, in two paragraphs.
Check 1: "safe" and "accurate"Where every promise about your bot lives, and the rewrite rule.
Check 2: "for everyone"Say who it's for, then put a gate in front of it.
Check 3: "always"The handoff triggers and the crisis rule, ready to copy.
Check 4: the recordThe monthly three-person test and a dated log line.
Quick win you can do today. Copy every sentence about your chatbot, from your website, app listing, ads, privacy policy and the bot's own greeting, into one list.
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