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The Bot Cruelty Plan
The Bot Cruelty Plan: Three Decisions for a Support Bot Built on Claude
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The AI Phone Line Check
Mathew PaquetTrust & Risk · Checklist
The AI Phone Line Checklist
If an AI answers or listens on your business's calls, check the three documents a court would read: what your vendor's contract lets it do, what your privacy policy tells callers, and the dated proof of what each caller was told.
4 min
5 checks
3 copy-ready templates
7 sources cited
One email gets you a library card. It opens this checklist and all 86 resources in Mathew's library, now and later.
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I'm the CEO of myMarketing and Ryv AI, and I make a video every day on what new AI changes for marketers and founders. Every resource here is built from those videos and fact-checked.
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What's inside
Why your paperwork is in the caseThe Google lawsuit, the wiretap law and the capability test, in three paragraphs.
Check 1: the data clauseThe words to search for in your vendor contract, and the setting to look for.
Check 2: your privacy policyDoes it describe the third party on the call, or just say service providers?
Check 3: your proofDated copies of your greeting and policy, and a log line to copy.
The vendor questionsThree questions to send your AI phone vendor, ready to copy.
Quick win you can do today. Save a dated copy of your phone greeting and your privacy policy exactly as they are today.
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